CUSTOMER CARE
Customer Support Hours:
Our team is available to assist you during the following hours:
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Mon to Fri: 9am - 4pm
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We strive to respond to all inquiries within 1 business day.
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Contact Information:
If you have any questions or need assistance, please reach out to us through one of the following channels:
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Email: info@trulyvenus.com
Order Issues & Support:
If you experience any issues with your order, damages, please contact us within 15 days of delivery. We will work diligently to resolve your concern as quickly as possible.
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Returns & Refunds:
We do not issue returns or refunds. However, we are willing to discuss refunds were fair and applicable. ​
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Feedback & Complaints:
We value your feedback and are always looking for ways to improve. If you have any suggestions or concerns, please email us at info@trulyvenus.com. We take all customer concerns seriously and will do our best to address them in a timely manner
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Commitment to Quality Service:
Our goal is to provide top-tier customer service with a friendly and professional approach. We appreciate your business and will do everything we can to ensure your satisfaction.
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Scoop-a-lot is powered by Truly Venus PTY Ltd
PRIVACY & SAFETY
Your personal information is important to us. We handle all customer data with care and in accordance with our Privacy Policy.
PAYMENT METHODS
- Credit / Debit Cards
- OZOW
- EFT payment links
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