1. Processing Time:
All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving payment confirmation. Orders placed after 1 PM will be processed on the next business day. Please note that processing times may be extended during peak seasons or sales.

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Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary. 

We estimate between 5 to 7 business days.

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Shipping Restrictions:
We currently ship to South Africa only.

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Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can track your package using the carrier's website. Please allow up to 24 hours for tracking updates to become available.

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Delayed or Lost Shipments:
We are not responsible for shipping delays caused by carriers, weather, or other factors beyond our control. If your package is lost or delayed, please reach out to the carrier directly. If you need further assistance, feel free to contact us at info@trulyvenus.com.

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Damaged Items:
If your order arrives damaged, please email us at info@trulyvenus.com within 15 days of delivery with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.

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Contact Us:
If you have any questions about our shipping policy, please contact us at info@trulyvenus.com